👽UP TO 70% OFF + FREE SHIPPING WORLDWIDE!! 👽
👽UP TO 70% OFF + FREE SHIPPING WORLDWIDE!! 👽

FAQ's

1. HOW MUCH IS SHIPPING?

Shipping is 100% FREE worldwide! Nope, it's not too good to be true.

 

2. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER(S)?

Jewellery/home decor:

Order processing time can take up to 1-5 business days, before shipment. Deliveries usually take around 1 to 3 weeks! However due to distance between countries, (jewellery comes from overseas) slow postal services, and shipping delays, it may take up to 1 month. It depends what you purchased and where you live! You can contact us at zodiachaven@gmail.com for specific shipping times!

(If you are outside Canada/USA please add a week to arrival time)

Apparel: (hats/clothing/phone cases)

Processing time for apparel can take up to 1-2 business days, before shipment. Deliveries usually take around 4-6 business days. It depends what you purchased and where you live. You can contact us at zodiachaven@gmail.com for specific shipping times! 

 

3. WHY ARE MY PACKAGES ARRIVING SEPARATELY?

 Depending on what you ordered, your packages will arrive to your house separately. This is dependent on stock and the items ordered. If an item is out of stock, the shipment time may be slightly delayed. Another factor may be due to the fact that we have multiple vendors, therefore - they are all sent out separately.

 

4. WHERE DO YOU SHIP FROM?

Jewellery:

We ship from our partnered factories located in China. So, please expect your items to be shipped separately (if you ordered more than one item) as different factories specialize in different areas of manufacturing

Apparel: (hats/clothing/phone cases)

Apparel is shipped from our partnered factories located in California. This is why shipping times are much faster for apparel. Apparel includes: Select phone cases, hats, crewnecks, shirts, sweaters, pillows, and mugs.

 

5. DO YOU SHIP INTERNATIONALLY? HOW MUCH IS SHIPPING?

Yes we do! Shipping time is dependent on what country you are located in, however, shipping cost is always free.

 

6. HOW LONG DOES IT TAKE TO GET A RESPONSE TO MY EMAIL?

We typically respond to emails within 1-2 business days.

 

7. HOW DO I KNOW WHEN MY ZODIACs SIGN MERCHANDISE IS ON SALE?

During each zodiac season, the sign of the month will be on sale! The coupon code is listed on the main page of the website. 

(Example: Code "Aquarius" will be active from Jan. 20 - Feb. 18 etc)